Jekamove Terms of Service
Last Updated: September 28, 2026
Welcome to Jekamove. These Terms of Service (“Terms”) explain the rules and conditions that apply when you use the Jekamove website, mobile application, and taxi booking services (“Services”).
By creating an account, booking a ride, or using Jekamove, you agree to these Terms. If you do not agree, please do not use our Services.
1. About Jekamove
Jekamove is a technology platform that connects passengers with drivers and transportation providers. Jekamove facilitates the booking and management of rides but, unless expressly stated otherwise, does not itself provide transportation services.
2. Eligibility
You must be legally permitted to use our Services in your location. You are responsible for providing accurate information when creating your account, including your name, phone number, email address, and payment information.
You agree to keep your account information secure and not to share your account with another person.
3. Booking a Ride
You may request a ride through the Jekamove platform by providing your pickup location, destination, and other requested information.
Ride availability, estimated fares, pickup times, and vehicle information may vary depending on location, demand, traffic, weather, and other circumstances.
A booking is considered confirmed when Jekamove provides confirmation through the platform or another approved communication channel.
4. Fares and Payments
Before confirming a ride, you may be shown an estimated or applicable fare. The final fare may vary where permitted by the applicable pricing terms, including because of changes to the route, waiting time, tolls, additional stops, or other applicable charges.
You agree to pay all charges associated with your ride using the payment method available through Jekamove.
Where applicable, Jekamove may issue receipts or payment confirmations electronically.
5. Cancellations and No-Shows
You may cancel a booking through the Jekamove platform. Depending on when the cancellation occurs, a cancellation fee may apply.
A fee may also apply if a passenger does not arrive at the designated pickup location within the applicable waiting period.
Any applicable cancellation or no-show fees will be communicated through the platform where reasonably possible.
6. Passenger Responsibilities
When using Jekamove, you agree to:
Provide accurate pickup and destination information.
Treat drivers and other passengers respectfully.
Follow applicable laws and safety requirements.
Avoid damaging or misusing vehicles.
Not use the Services for unlawful or dangerous activities.
Not carry prohibited or hazardous items.
Use appropriate safety restraints where required by law.
You may be responsible for reasonable costs resulting from intentional or negligent damage to a vehicle or Jekamove property.
7. Driver Responsibilities
Drivers using the Jekamove platform are expected to comply with applicable transportation laws and licensing requirements and to provide services professionally and safely.
Drivers may be independent transportation providers rather than employees of Jekamove unless otherwise stated.
8. Safety
Your safety is important to us. If you experience an emergency during a ride, contact the appropriate emergency services immediately.
Jekamove may provide safety features, driver information, trip details, or other tools intended to support safer transportation. These features do not replace your responsibility to exercise reasonable care.
9. Prohibited Use
You may not use Jekamove to:
Commit or facilitate an illegal activity.
Harass, threaten, abuse, or discriminate against another person.
Damage vehicles, equipment, or property.
Interfere with the operation or security of the Jekamove platform.
Create fraudulent accounts or provide false information.
Attempt to gain unauthorized access to another person's account.
Use automated systems to access the Services without authorization.
Jekamove may suspend or terminate accounts involved in prohibited activities.
10. Technology and Availability
We work to keep Jekamove available and reliable, but we cannot guarantee that the platform will always operate without interruptions, delays, errors, or technical problems.
Services may be temporarily unavailable because of maintenance, network problems, weather, emergencies, third-party services, or circumstances beyond our reasonable control.
11. Third-Party Services
Jekamove may rely on third-party services, including payment providers, mapping services, telecommunications providers, and other technology partners. Your use of those services may also be subject to their respective terms and policies.
12. Privacy
Your use of Jekamove is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using Jekamove, you acknowledge that certain information, such as your booking details, pickup location, destination, and contact information, may need to be processed to provide the Services.
13. Intellectual Property
The Jekamove name, logo, application, website, software, content, designs, and other materials provided by Jekamove are owned by or licensed to Jekamove and may be protected by applicable intellectual-property laws.
You may not copy, modify, distribute, sell, or commercially exploit Jekamove materials without our prior written permission.
14. Limitation of Liability
To the extent permitted by applicable law, Jekamove will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
15. Account Suspension or Termination
We may suspend or terminate your access to Jekamove if you violate these Terms, engage in fraudulent or unlawful conduct, create a safety risk, or otherwise misuse the Services.
You may stop using Jekamove at any time. Any outstanding payment obligations will continue to apply after termination.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable laws.
When we make significant changes, we may provide notice through the Jekamove app, website, email, or another appropriate method. Your continued use of Jekamove after the updated Terms become effective means you accept the revised Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to Jekamove and its operations in Nigeria, subject to any mandatory consumer-protection or other applicable legal requirements.
Any disputes should first be brought to Jekamove for an opportunity to resolve the matter informally before pursuing other available legal remedies.