Jekamove Terms of Service
Last Updated: September 28, 2026
Welcome to Jekamove. These Terms of Service (“Terms”) explain the rules and conditions that apply when you use the Jekamove website, mobile application, and taxi booking services (“Services”).
By creating an account, booking a ride, or using Jekamove, you agree to these Terms. If you do not agree, please do not use our Services.
1. About Jekamove
Jekamove is a technology platform that connects passengers with drivers and transportation providers. Jekamove facilitates the booking and management of rides but, unless expressly stated otherwise, does not itself provide transportation services.
2. Eligibility
You must be legally permitted to use our Services in your location. You are responsible for providing accurate information when creating your account, including your name, phone number, email address, and payment information.
You agree to keep your account information secure and not to share your account with another person.
3. Booking a Ride
You may request a ride through the Jekamove platform by providing your pickup location, destination, and other requested information.
Ride availability, estimated fares, pickup times, and vehicle information may vary depending on location, demand, traffic, weather, and other circumstances.
A booking is considered confirmed when Jekamove provides confirmation through the platform or another approved communication channel.
4. Fares and Payments
Before confirming a ride, you may be shown an estimated or applicable fare. The final fare may vary where permitted by the applicable pricing terms, including because of changes to the route, waiting time, tolls, additional stops, or other applicable charges.
You agree to pay all charges associated with your ride using the payment method available through Jekamove.
Where applicable, Jekamove may issue receipts or payment confirmations electronically.
5. Cancellations and No-Shows
You may cancel a booking through the Jekamove platform. Depending on when the cancellation occurs, a cancellation fee may apply.
A fee may also apply if a passenger does not arrive at the designated pickup location within the applicable waiting period.
Any applicable cancellation or no-show fees will be communicated through the platform where reasonably possible.
6. Passenger Responsibilities
When using Jekamove, you agree to:
Provide accurate pickup and destination information.
Treat drivers and other passengers respectfully.
Follow applicable laws and safety requirements.
Avoid damaging or misusing vehicles.
Not use the Services for unlawful or dangerous activities.
Not carry prohibited or hazardous items.
Use appropriate safety restraints where required by law.
You may be responsible for reasonable costs resulting from intentional or negligent damage to a vehicle or Jekamove property.
7. Driver Responsibilities
Drivers using the Jekamove platform are expected to comply with applicable transportation laws and licensing requirements and to provide services professionally and safely.
Drivers may be independent transportation providers rather than employees of Jekamove unless otherwise stated.
8. Safety
Your safety is important to us. If you experience an emergency during a ride, contact the appropriate emergency services immediately.
Jekamove may provide safety features, driver information, trip details, or other tools intended to support safer transportation. These features do not replace your responsibility to exercise reasonable care.
9. Prohibited Use
You may not use Jekamove to:
Commit or facilitate an illegal activity.
Harass, threaten, abuse, or discriminate against another person.
Damage vehicles, equipment, or property.
Interfere with the operation or security of the Jekamove platform.
Create fraudulent accounts or provide false information.
Attempt to gain unauthorized access to another person's account.
Use automated systems to access the Services without authorization.
Jekamove may suspend or terminate accounts involved in prohibited activities.
10. Technology and Availability
We work to keep Jekamove available and reliable, but we cannot guarantee that the platform will always operate without interruptions, delays, errors, or technical problems.
Services may be temporarily unavailable because of maintenance, network problems, weather, emergencies, third-party services, or circumstances beyond our reasonable control.
11. Third-Party Services
Jekamove may rely on third-party services, including payment providers, mapping services, telecommunications providers, and other technology partners. Your use of those services may also be subject to their respective terms and policies.
12. Privacy
Your use of Jekamove is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using Jekamove, you acknowledge that certain information, such as your booking details, pickup location, destination, and contact information, may need to be processed to provide the Services.
13. Intellectual Property
The Jekamove name, logo, application, website, software, content, designs, and other materials provided by Jekamove are owned by or licensed to Jekamove and may be protected by applicable intellectual-property laws.
You may not copy, modify, distribute, sell, or commercially exploit Jekamove materials without our prior written permission.
14. Limitation of Liability
To the extent permitted by applicable law, Jekamove will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
15. Account Suspension or Termination
We may suspend or terminate your access to Jekamove if you violate these Terms, engage in fraudulent or unlawful conduct, create a safety risk, or otherwise misuse the Services.
You may stop using Jekamove at any time. Any outstanding payment obligations will continue to apply after termination.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable laws.
When we make significant changes, we may provide notice through the Jekamove app, website, email, or another appropriate method. Your continued use of Jekamove after the updated Terms become effective means you accept the revised Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to Jekamove and its operations in Nigeria, subject to any mandatory consumer-protection or other applicable legal requirements.
Any disputes should first be brought to Jekamove for an opportunity to resolve the matter informally before pursuing other available legal remedies.
18. Contact Us
If you have questions, complaints, or concerns about these Terms or the Jekamove Services, please contact us:
Jekamove
Email: [support@jekamove.com]
Phone: [Insert Phone Number]
Website: [Insert Website]
Address: [Insert Business Address]
Thank you for choosing Jekamove. We’re committed to making your journeys convenient, reliable, and safe.
Note: This is a general business draft and should be reviewed by a qualified Nigerian lawyer before publication, particularly regarding transportation regulations, consumer protection, privacy/data protection, insurance, driver relationships, and dispute resolution.
Write privacy policy for Jekamove, taxi booking company
Jekamove Privacy Policy
Last Updated: September 28, 2026
At Jekamove, we value your privacy and are committed to protecting the personal information you provide when using our taxi booking platform, mobile application, website, and related services.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
1. Information We Collect
Depending on how you use Jekamove, we may collect the following information:
Personal Information
Full name
Phone number
Email address
Account login information
Profile information
Date of birth or other verification information where required
Location Information
When you use our taxi booking services, we may collect location information such as:
Pickup location
Destination
Current or approximate location
Trip route and location history associated with a ride
Location permissions may be controlled through your device settings, although certain Jekamove features may not work properly without location access.
Payment Information
We may collect information necessary to process payments, such as payment method, transaction amount, payment status, and transaction references.
Where payment processing is handled by a third-party payment provider, your full card or financial information may be processed directly by that provider.
Device and Usage Information
We may automatically collect information about how you interact with Jekamove, including:
Device type and operating system
IP address
App version
Browser information
Unique device identifiers
Crash reports and diagnostic information
Pages, features, and services you access
Date and time of activity
Communications
If you contact Jekamove customer support or communicate with us through the platform, we may retain information about those communications to help resolve your request and improve our services.
2. How We Use Your Information
Jekamove may use your information to:
Create and manage your account.
Process and manage taxi bookings.
Connect passengers with drivers.
Provide pickup, navigation, and transportation services.
Process payments and provide receipts.
Communicate with you about bookings and account activity.
Provide customer support.
Verify accounts and help prevent fraud or misuse.
Improve the performance and security of our platform.
Understand how customers use our Services.
Send service-related notifications.
Send promotional communications where permitted by law and according to your preferences.
Comply with applicable laws and legal obligations.
3. Location Information
Location information is an important part of providing Jekamove's taxi booking services.
We may use location information to help identify your pickup location, calculate or estimate routes and fares, connect you with nearby drivers, provide trip-related features, and improve transportation services.
Depending on your device and permissions, location information may be collected while the app is in use or, where legally permitted and necessary for a particular feature, in the background.
You can manage location permissions through your device settings.
4. Sharing Your Information
We do not sell your personal information as a standalone product.
We may share relevant information with:
Drivers and Transportation Providers
Information necessary to complete a booking may be shared with the driver or transportation provider, such as your name, pickup location, destination, and relevant trip details.
Service Providers
We may use trusted third parties to provide services such as:
Payment processing
Mapping and navigation
Cloud hosting
Communications
Customer support
Analytics
Fraud prevention
Technology and security services
These providers may process personal information on our behalf and are expected to handle it in accordance with applicable requirements.
Legal and Regulatory Authorities
We may disclose information when required or permitted by applicable law, court order, regulatory requirement, or lawful government request.
We may also disclose information when reasonably necessary to protect the rights, safety, security, or property of Jekamove, our users, drivers, or others.
5. Payment Information
Payments made through Jekamove may be processed by third-party payment providers.
Jekamove may receive transaction information necessary to confirm and manage your payment, but payment providers may independently process and protect payment credentials under their own privacy policies and security procedures.
6. Cookies and Similar Technologies
Our website and application may use cookies, SDKs, pixels, and similar technologies to:
Keep you signed in.
Remember preferences.
Understand how our Services are used.
Improve performance.
Detect fraud and security issues.
Measure marketing and advertising effectiveness.
You may be able to control certain cookies through your browser or device settings.
7. Marketing Communications
With your permission where required, Jekamove may send promotional messages about new features, offers, discounts, or services.
You can unsubscribe from marketing communications by following the instructions in the message or adjusting your communication preferences.
You may still receive important service-related communications, such as booking confirmations, payment notifications, security alerts, and changes to our Services.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee complete security. You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been compromised.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.
10. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of certain personal information.
Manage marketing communications.
Make a privacy-related complaint.
Some rights may be subject to legal limitations or exceptions.
To exercise a privacy right, contact us using the details provided below.
11. Children's Privacy
Jekamove is not intended to be used by children who are not legally permitted to use transportation or online services independently.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information improperly, please contact us so we can take appropriate action.
12. Third-Party Links and Services
Jekamove may contain links to third-party websites, applications, payment services, or other platforms.
We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
13. International Data Transfers
Some of our technology or service providers may process information in countries other than the country where you live.
Where personal information is transferred internationally, Jekamove will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.
14. Nigeria Data Protection
Where applicable, Jekamove will process personal information in accordance with Nigerian data-protection laws and regulations, including requirements applicable to organizations processing personal data in Nigeria.
Where required, Jekamove will provide appropriate notices, obtain necessary consent, and implement appropriate safeguards for personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.
When we make significant changes, we may notify you through the Jekamove application, website, email, or another appropriate method.